Refund Policy

Estimator by KCOS is sold as a monthly subscription (Starter, Pro, or Business) for a single workspace. Charges are processed by Stripe according to the Price you select at Checkout.

When we refund

• You paid but access was not unlocked within a reasonable time after a successful Stripe payment, and we cannot restore access.
• Duplicate charges for the same workspace caused by a technical error.
• Requests made within 14 days of the first paid period if you have not substantially used the product (for example, no meaningful estimate / invoice activity), at our discretion.

Cancellation

You can cancel anytime in the billing portal. Access continues through the end of the paid period unless Stripe or our support team indicates otherwise. Grandfathered lifetime workspaces are not monthly subscriptions and are handled separately.

How to request a refund

Email support@kcos.app from the address you used at checkout. Include the approximate purchase time and Stripe receipt email if you have it.

Paid but locked out

If Checkout succeeded and the app still asks you to pay, contact support immediately. We can verify the subscription and restore access — you should not need to subscribe again.